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  7. Automotive Customer, Dealer, Service Center Solutions

AUTOMOTIVE CUSTOMER, DEALER, SERVICE CENTER SOLUTIONS

In terms of Customer Experience Management, Customer, Dealer and Service Center portals represent important digital touch points between customers, dealers and the Service Center.

EXXETA Automotive Customer, Dealer, Service Center Solutions offers the professional and technological expertise to realize digital solutions for connecting different users in the field of automotive financing.

Your challenges

To implement comprehensive solutions, a wide variety of supplier systems must be seamlessly integrated. A highly available and scalable high-security platform is a prerequisite for secure and reliable access. With regard to the different user groups, the following requirements must also be taken into account:

 

Customer
Best User Experience and Customer Experience; End customers increasingly expect personalized vehicle applications with access to vehicle, contract and service data.

Dealer
Need for optimized process control; user experience requirements for process flow; subdivision into roles with different user rights; continuous provision of information on current offers on the vehicle and financing side.

Service Center 
Focus on process-optimized processing: Minimum error rate, high efficiency, low costs per processing; requirements for user experience for process flow; subdivision into roles with different user rights.

Our offer

With EXXETA Automotive Customer, Dealer, Service Center Solutions we offer comprehensive consulting for the realization of digital solutions for the connection of different users in the field of automotive financing.

  • Innovation Consulting - With design thinking to generate future use cases incl. rapid prototyping and requirements engineering to specify ideas
  • Execution of feasibility studies and development plan
  • Conception, development and integration of automotive customer, dealer, service center portals as first-class access point for customers, dealers and service center employees in several countries
    • Portal user interface for multi-devices (browsers, tablets, smart phones) in responsive design and with excellent digital user experience, precisely adapted to the needs of the various user groups
    • Seamless backend integration of the portal front end
    • Leverage existing or create new authentication and authorization services with the highest level of security.
    • Development of a Web Content Management System incl. conception of the information and integration architecture as well as description of the processes for content maintenance  

Your benefits

  • Increased customer loyalty
  • Enabling new business models (e.g. pay how you drive leasing model)
  • Increase sales by offering the possibility of additional services
  • Reduction of service costs
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