From technology push to market pull: In the course of the digital revolution, customer behaviour in particular has changed enormously. The limitations of the analogue world also used to be the limits of customer needs. This is no longer the case. These days digital services and products must be as simple as possible, as individual as customers themselves and, above all, available everywhere, in order to keep customers connected at all times. Highly-available, individual simplicity at the interface with the customer creates considerable complexity in the background, in the business processes, in the organization, and above all in IT. Digital fitness does not just mean surrounding the existing "analogue" business models with new contact points such as social platforms or mobile apps, but thinking in a completely new way. The customer demand for "classic possessions" has become a side issue and product-related, tried and tested business models have become a thing of the past.
With our mission statement, "Connecting worlds", we want to help our customers in the long term to bridge the gap.
Our experts will assist you in the digitization of existing analogue business processes and the use of digital products to open up new business opportunities.
Taking advantage of our know-how in the field of Innovation Consulting and according to the requirements of Customer Experience Management, we will create unique digital solutions for you.
- Enhance the existing with new technical possibilities (1:1 transfer)
- Change = evolutionary
- Keyword: automation
- Driver: cost efficiency + speed
>> Operational Excellence
- Design and implement new business models with digital products and services.
- Change = radical / revolutionary
- Keyword: virtualization & connectivity
- Driver: new customer needs