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APPLICATION SUPPORT

The more complex the IT infrastructure in a company is, the higher the cost of maintenance and further development. Changes to individual applications can also use a disproportionate high level of resources. A uniform, centralised handling of changes to IT systems and applications can not only significantly reduce system maintenance costs, but also helps to increase and secure the quality of development. With EXXETA Application Support we offer comprehensive assistance in further development and maintenance of IT applications. Thanks to continuous optimisation of systems and processes, you are set to benefit not only from cost savings but also economies of scale, as a result of centralisation and standardisation.

Your challenges

You want a uniform, standardised procedure for handling changes to further developments of IT systems and applications. The modifications made during projects oftentimes do not meet your quality standards. With the ever increasing number and range of applications, the complexity of your system environment grows. In your company, there are no uniform guidelines for the process of upgrading IT components or there is no entity that could check whether such guidelines are being complied with.This increases the overall cost of maintenance over the entire life cycle of an application. The ever more complex maintenance activities lead to capacity constraints in regard to human resources and tie up valuable know-how. The complexity of the applications leads to lower cost transparency and reduces planning certainty. Necessary modifications and long resolution periods have a negative impact on system availability. The need for coordination with different providers of individual applications also increases the coordination burden.

Our offer

With EXXETA Application Support, we offer comprehensive services in the field of development and maintenance of IT applications, based on the ITIL V3 standard. Our consulting services cover solutions developed by EXXETA as well as third-party solutions. We support you in the development and implementation of service management in accordance with defined SLAs. The modular range of services can be customised and integrated into an existing service management. The configuration of the modules  definition and coordination of interfaces & processes is also part of our service.
 

Your benefits

  • Increase the system availability through:
    • Ongoing optimisation of systems and processes based on your individual requirements
    • Identification and implementation of preventive measures
    • All-encompassing and continuous monitoring within the applications and their interfaces
    • Continuous adaptation of the system architecture to the non-functional requirements such as maintainability, robustness, availability and expandability
  • Reduce the workload of your IT by outsourcing commodity activities
  • Reduce the process costs through economies of scale and through centralisation and standardisation
  • Obtain a clear allocation of costs for the individual services and projects
  • Mitigate risks by outsourcing liability, quantitative and balance sheet risks

Profit from our long years of experience in maintaining and developing software solutions. The combination of technological expertise and methodological know-how makes EXXETA Application Support your ideal partner for the ongoing optimisation of your systems and processes.

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